Work

Initiated an effort to fix a years-old pain point and make the Cluster overview page useful. Defined a framework for what belongs on the Cluster overview page, getting buy in from Design, Product, and Engineering. Implementation in progress.

• •Made top 3 workload health metrics available at a glance
• •Created consistency across cluster plan types
• •Established benchmarks to measure post-launch impact

Partnered cross-functionally to reshape the pricing approach and translate it into a clear, trustworthy user experience. Initially brought in to update the billing UI, I identified risk in assumption-driven decisions and advocated for customer validation, stepping in to lead rapid research.

• •Customer adoption of new pricing model that improved margins
• •Facilitated alignment between 4 PM owners and 2 engineering teams
• •New prices rated fair and transparent by all interviewed customers

Managed the component libraries serving application teams across the platform. Prioritized and drove a multi-track roadmap spanning UX debt reduction, component adoption, and technical modernization

• •Established prioritization frameworks delivering 85% of incoming component requests while completing 70% of scheduled technical improvements
• •Reduced UX debt by 30% through component audits, redesign initiatives, and strategic backlog management

Led the redesign of campaign diagnostics to help ad ops Users self-serve troubleshooting and reduce support dependency. Translated an internal support workflow into a scalable product experience by aligning technical systems, UX strategy, and User needs across complex campaign configurations.

• •Reduced campaign blockage support tickets by 10%
• •Led cross-functional discovery to transform a 25+ step internal troubleshooting script into a customer-facing workflow
• •Developed a high-density monitoring pattern for speed and comprehension

I moved this site off Squarespace and rebuilt it as a custom-coded site, using Claude code. I made the design decisions, including layout, hierarchy, a token-based type and color system, and accessibility contrast checks. I directed the implementation, reviewed every change in the browser, and shipped through GitHub and Vercel to my own domain.

• •Built a reusable type scale and color system so global changes are one-line edits
• •Learned where AI saves me the most time (visual design exploration, implementation, debugging) and where design judgment still leads (information architecture, accessibility, what to cut)
• •Also building a hobby mobile app to learn the full design-to-code loop